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Privacy Policy

Last Updated: April 11, 2025

 

This Privacy Policy explains how Cyberlume, Inc. (“Maro”) (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our platform (“the Service”).

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Service. By accessing or using this Website or Service, you agree to this privacy policy.

1. Information We Collect

  • Personal Information. We may collect personal information such as your name, email address, and contact details. This information includes data you share with us (such as via the Service, web chats, and survey responses), information collected from social media sites, and/or information you provide when you interact with the Service. 
  • Usage Data. We collect data on your internet usage, including email and web browsing activities, to provide the Service to you and enhance our platform’s functionality. This data may include information such as your device’s IP address, log data, browser type, browser version, the pages of the Service that you visit, the time and date of your visits, time spent on a page, diagnostic data such as unique device identifiers, the types of content that you view or engage with, and the features you use and the actions you take. It might also include your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like. 
  • Communication Data. We may collect Personal Data like your name, contact information, and the contents of the messages you send (“Communication Information”) if you communicate with us via email or our pages on social media sites.
  • Other Data. We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity or age (collectively, “Other Data”).
  • Technical Data. Information about your device, internet connection, and usage patterns. The technologies we use may include:
  • Log Data. We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons that permit us, for example, to count users who have visited those pages or opened an email or to understand the popularity of a certain section of the Service.
  • Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. We may use Persistent Cookies that stay on your device, or Session Cookies, which are deleted when you close your browser session.
    • Necessary / Essential Cookies. These Session Cookies are essential to provide you with the Service and its features. They help, for example, to authenticate users and prevent fraudulent use of accounts.
    • Cookies Policy / Notice Acceptance Cookies. These Persistent Cookies identify if users have accepted Cookies on the Service. 
    • Functionality Cookies. These Persistent Cookies allow us to remember your choices, such as your login details or language preference.
  • Browser Security Data. Information about security features, certificate verification, and safe browsing metrics that help protect against malicious sites and downloads.
  • DNS and Network Data. Information about secure DNS resolution and network connections to prevent data leaks and security attacks.
  • Authentication Information. Data related to login sessions, authorization tokens, and account security features.
  • Browser Extension Data. Information about extension activity, permissions, and interactions with web content.
  • Threat Detection Metrics. Data used to identify and block potential security threats, phishing attempts, or malicious content.
  • System Performance Data. Information about crashes, errors, or performance issues that may indicate security problems.
  • Privacy Protection Data. Information about tracking prevention features, cookie controls, and other privacy-enhancing technologies.
  • Do Not Track Signals. Our website currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received.
2. How We Use Your Information

We may use your Personal Information: 

  • To provide and maintain the Service.
  • To contact you: (1) with updates, changes, or issues about the Services; and/or (2) with offers, news, and general information about the Service or Maro, unless you have opted not to receive such communications.
  • To improve and personalize your experience on our platform.

We may use your Usage and Technical Data:

  • To analyze usage patterns and improve platform performance.
  • To train or improve our AI models to enhance service quality, accuracy, and responsiveness. This includes using your interactions with our service to refine how our AI responds to similar situations in the future.
  • Personalize AI-generated content and safeguards based on your preferences, past interactions, and usage patterns.
  • Evaluate and improve the quality, accuracy, and relevance of AI-generated social engineering detections, including through human review of a limited sample of interactions.
  • Develop new AI features and capabilities that better serve your needs.
  • Analyze aggregate usage patterns to identify areas for service improvement.
  • For analytics and, in some cases, for moderation and prevention of fraud and malicious activity.

Currently, this data processing is necessary for the core functionality of our service and cannot be disabled while using our platform. We are transparent about this use of data as required by applicable privacy laws. Your continued use of our service indicates your acknowledgment of these data processing activities.

We implement appropriate safeguards when using your data, including scrubbing of PII/PHI, data minimization, de-identification where feasible, and secure data storage and processing techniques. We use reasonable efforts to ensure the security and integrity of your data during AI training.

We retain data used for AI training for the entire lifecycle of the AI model.

We are developing tools that may allow for more granular control over your data in the future. We will notify users of any changes to these practices and options through updates to this privacy policy.

 

3. Sharing Your Information

We may share your Personal Information as follows:

  • We do not sell or rent your personal information to third parties.
  • We may share your information with service providers who assist us in operating the platform, subject to confidentiality agreements.
  • We may share your information with other users with your consent, for example if your account is linked to another user’s account.
  • When required to disclose information pursuant to valid request from law enforcement or public authorities, or when we believe in good faith that the disclosure is necessary to comply with a legal obligation, protect and defend the rights or property of Maro, prevent or investigate wrongdoing in connection with the Service, protect the personal safety of users or the public, and/or protect against legal liability. 

 

4. Transfer of Personal Information

    • Your Personal Information is processed at us-east-2 in the United States. This means that your Personal Information may be transferred to and/or maintained in locations outside of your state or country. 
    • We will take all steps reasonably necessary to ensure that no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information. 
    • If you are an international user of the Service, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in the United States and possibly from your location to other countries where our service providers operate
    • Questions: If you have questions about our privacy practices, you can contact us at beatrice@seekmaro.com.  You may also refer your question to your local data protection authority, and we will work with them to resolve your concern.

 

5. Data Retention

    • Personal Information. We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy and retain and use it to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. 
    • Usage Information. We retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of the Service or we are legally obligated to retain this data for longer periods.
    • Technical Information. We retain data used for AI training for the entire lifecycle of the AI model.

 

6. Data Security

    • We implement robust security measures to protect your data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

 

7. Your Rights

  • You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data.
  • California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
    • Confirm whether we process their personal information.
    • Access and delete certain personal information.
    • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
    • Data portability.
    • Opt-out of personal data processing for:
    • targeted advertising (excluding Iowa);
    • sales; or 
    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
    • Either limit (opt-out of) or require consent to process sensitive personal data. 
  • The exact scope of these rights may vary by state. To exercise any of these rights or appeal a decision regarding a consumer rights request, please email beatrice@seekmaro.com. 
  • Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: beatrice@seekmaro.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.



8. Links to Other Websites 

    • The Service may link to websites and services we don’t operate. We don’t control those third-party sites and aren’t responsible for their content, privacy policies, or practices.

 

9. Changes to This Privacy Policy

    • We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our platform. We will let You know via email and/or a prominent notice on the Service, prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 



10. Contact Us

    • If you have any questions or concerns about this Privacy Policy, please contact us at beatrice@seekmaro.com.