Last Updated: July 25, 2025
These Terms of Service are entered into by and between you (“you” or “Customer”) and Cyberlume, Inc. (“Maro,” "Company," "we," or "us"). The following terms and conditions ("Terms of Service" or “Agreement”) govern your access to and use of Maro, including any content, functionality, and services offered on or through www.seekmaro.com, app.seekmaro.com, or the Maro browser extension (the "Website"), whether as a guest or a registered user. These Terms of Service also govern any subscription entered into through a signed Order Form to use the Maro products and services (“Services”). Please read the Terms of Service carefully before you start using the Website or Services (collectively “Services”). When you use the Services on behalf of an entity (a company), these Terms of Service bind the company, and the word “you” in the Terms of Service refers to the company. If you personally open an account for a company, you represent that you have the authority to bind the company to these Terms of Service as applied to your use. If you don’t agree to these Terms of Service or you don’t have authority, you may not use the Services.
Website
By using the Website, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found at seekmaro.com/privacy, incorporated herein by reference. You may use the Website only for lawful purposes and in accordance with these Terms of Service. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Website.
This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with Maro and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
Product
Customer must purchase Maro products and services (“Services”) through a valid Order Form to receive and use the Services. An Order Form must reference these Terms of Service to be valid. Maro is not obligated to provide any Services to Customer until an Order Form is received. The purchase of any Services is not dependent upon any future functionality or the delivery of future features. Additionally, the purchase of any Services is not dependent on any oral or written public comments made by Maro with respect to any future functionality.
User Responsibilities
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account and will not share or disclose your user ID or password to any third party.
Notify Maro immediately of any unauthorized use of your account, username or password, or any other breach of security.
Make all arrangements necessary for you to have access to the platform.
Provide true, accurate, current, and complete information when registering to use the platform, and update such information as needed.
Work with us to cooperate with law enforcement authorities in prosecuting users who are involved in such violations of system or network security that may result in civil or criminal liability.
In addition, you agree that you will not:
Accounts
Some Services require registering and creating an account. You accept responsibility for activities that occur under your account or on behalf of your company’s account, and you must immediately tell us if you believe your account is no longer secure. The person who registers on behalf of any company is the initial administrator and determines initial access, privacy, and security (e.g. privilege levels) for the Services within the company.
Maro may access, preserve, and disclose your account information and related contents if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to comply with the law, enforce these Terms of Service, or investigate claims of third parties, or protect the rights, property or personal safety of Maro, our users, or the public.
You agree that Maro will have the right, both during and after the Term, to use Deidentified Data to improve and ensure the quality of our Services. "Deidentified Data" is data that Maro has deidentified, and may also have aggregated, using standard industry practices such as masking to avoid identifying you or a specific individual or company.
Fees & Taxes
Fees and Payment terms must be agreed upon and documented on an Order Form between you and Maro. Fees do not include local, state, or federal taxes or duties of any kind, and any such taxes will be assumed and paid by the Customer.
Accuracy and Integrity of Information
Although we attempt to ensure the integrity and accuracy of the Website and Services, we make no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Services and content thereon. It is possible that the Website or Service could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Services by third parties. If an inaccuracy arises, please inform us so that it can be corrected. We reserve the right to unilaterally correct any inaccuracies in the Services without notice. Information contained in the Services may be changed or updated without notice. Additionally, Maro shall have no responsibility or liability for information or content posted to the Website from any unaffiliated third party.
We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
Confidentiality
Definitions. As used in this Agreement, “Confidential Information” means all non-public information in any form that is in possession of the other party (“Receiving Party”) regardless of the method of acquisition that the party disclosing the information (“Disclosing Party”) designates as confidential or should be reasonably known by the Receiving Party to be Confidential Information due to the method of acquisition or the type of information disclosed. Information disclosed through this Agreement, the Products, Documentation, Customer Data, Fees, and Payment terms shall be protected as Confidential Information. This should not apply to information that: (a) was known or becomes known to the general public without a breach of obligation or obligation of confidentiality to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without a breach of obligation of confidentiality to the Disclosing Party; (c) is independently developed by the Receiving Party without violating the Disclosing Party’s rights; (d) was lawfully in the possession of the Receiving Party before the information was disclosed by the Disclosing Party.
Responsibility. You are responsible for implementing sufficient procedures and practices for cybersecurity protection including anti-virus, endpoint protection, accuracy of data input and output, and for maintaining a backup of your data.
Destruction. On termination of the Agreement, each Party will promptly return or destroy all Confidential Information of the other Party upon request.
Required Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure, to the extent legally permitted, and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.
Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of the confidentiality protections hereunder, or if the Receiving Party is compelled to disclose (or is likely to become compelled to disclose) any Confidential Information of the Disclosing Party, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts or seek a protective order regarding such acts.
Intellectual Property
All content, features, and functionality on the platform are the exclusive property of Maro and are protected by intellectual property laws.
All intellectual property rights to the Services, including but not limited to the software, systems, content, images, video and audio, and the design, selection, and arrangement thereof, including all copyrights, trademarks, logos, service marks, patents and trade secret rights (collectively, “Content”) are owned by Maro, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade dress, trade secret and/or other intellectual property or proprietary rights laws.
You must not reproduce, distribute, modify, edit, adapt, create derivative works of, publicly display, publicly perform, republish, or otherwise make unauthorized use of any of the material on our Website, including but not limited to Content. Except as specifically set forth herein or on an Order Form, you have not and shall not have any license to or right, title, interest or other ownership in or to the Website, Services, or Content.
Any use of the Services not expressly permitted by these Terms of Service is a breach of these Terms of Service, which may violate copyright, trademark and other laws. Furthermore, your right to use the Services will cease immediately, and you must, at our option, return or destroy any copies of the Content in your possession or control.
Feedback. If you submit comments, ideas, or feedback about the Services to us, we are free to use such comments (in anonymous form) without any additional compensation. You acknowledge that, by acceptance of your submission, Maro does not waive any rights to use similar or related ideas previously known to Maro, developed by its employees, or obtained from others.
Marks. The Cyberlume and Maro names and marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Maro or its affiliates or licensors. You must not use such marks or any marks that are confusingly similar without the prior written permission of Maro.
Third-Party Websites and Content
The Website or Services may contain links or enable access to third-party services and websites (collectively, “Third-Party Websites”), as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software and other content or items belonging to or originating from third parties (collectively, "Third-Party Content"). We are not responsible for examining, monitoring or evaluating the content or accuracy, reliability, appropriateness, or completeness of any Third-Party Websites and Third-Party Content. We are not responsible for any Third-Party Websites accessed through the Platform or any Third-Party Content posted on, available through or installed from the Platform, including the content, accuracy, offensiveness, opinions, reliability, privacy Maros or other policies of or contained in the Third-Party Websites or the Third-Party Content. Any reference or links to a Third-Party website or Third-Party Content is for educational or informational purposes only; it does not constitute or imply that we endorse, recommend or accept any responsibility for the website or content and/or the use of the website or content. It is up to you to take precautions to ensure that the Third-Party Website and Third-Party Content: (a) are free of such items as viruses, worms, Trojan horses, and other items of a destructive nature; (b) are not inconsistent with these Terms of Service; (c) do not infringe the intellectual property rights of Maro or any third party; (d) are not used to harass, abuse, stalk, threaten, or defame any person or entity; and (e) comply with any applicable laws. We reserve the right to change, suspend, remove, disable or impose access restrictions or limits on any Third-Party Websites and Third-Party Content at any time without notice or liability to you.
Use of and reliance on external services is solely at your own risk and we may not be held liable for any damages arising out of or related to your use of any external service. You agree to hold us harmless form any losses sustained by you or harm caused to you relating to or resulting in any way from any third-party content or any contact with with third-party websites.
Service Levels
Maro aims to provide 99.9% uptime measured monthly for access to the CISO Portal UI. We commit to responding to critical issues within 2 business hours (from the hours of 9am-5PM ET) and resolving them within 12 hours. Support tickets will be acknowledged within 1 business day. These service levels (“SLAs”) do not apply during scheduled maintenance (with prior notice).
Downtime caused by factors beyond Maro's control (e.g., Internet outages, cloud provider failures, force majeure) is also excluded.
Warranty
Mutual Warranty. Each party represents and warrants that it has the legal power and authority to enter into this Agreement.
Product Warranty. Maro warrants that the Services will (a) be free of defects that prevent normal use and conform to documentation provided; and (b) be provided in accordance with the SLAs. Customer must notify Maro of any warranty breach no later than thirty (30) days following the date the warranty was allegedly breached.
Support Services Warranty. Maro warrants that the support services will be performed in a professional manner consistent with industry standards. Customer must notify Maro of any warranty breach during the period of time when support services are being performed or no later than thirty (30) days following the conclusion of the support services.
DISCLAIMER. WITH THE EXCEPTION OF THE WARRANTIES SPECIFIED IN THIS AGREEMENT, ALL PRODUCTS ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTY. MARO DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, KEEP AWARE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS. THERE IS NO WARRANTY THAT THE SERVICES WILL BE ERROR FREE.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY IN CONNECTION WITH THIS AGREEMENT FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY DAMAGES OF ANY KIND, OR ANY LOST PROFITS OR LOST SAVINGS, HOWEVER CAUSED, WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE, WHETHER OR NOT SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES; OR AN AMOUNT THAT EXCEEDS THE TOTAL FEES PAID OR PAYABLE TO MARO FOR THE APPLICABLE SERVICES DURING THE APPLICABLE ORDER FORM TERM.
Indemnification
You agree to defend, indemnify and hold harmless Maro and its subsidiaries, agents, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (a) your use of and access to the Services, including any data or work transmitted or received by you; (b) your violation of any term of these Terms of Service, including without limitation, your breach of any of the representations and warranties above; (c) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (d) your violation of any law, rule or regulation of the United States or any other country; (e) any claim or damages that arise as a result of any of your User Data or any other data that are submitted via your account; or (f) any other party’s access and use of the Services with your unique username, password or other appropriate security code.
Maro will have the right to control the defense, settlement, adjustment, or compromise of any such claims, actions, or proceedings by using counsel selected by Maro. Maro will use reasonable efforts to notify you of any such claims, actions, or proceedings upon becoming aware of them.
Term and Termination
Term. The term of the Customer’s subscription to the Services is specified in the Order Form (“Term”). The Term will start on the date set forth in the Order Form. Except as stated otherwise in an Order Form, all Orders Forms shall automatically renew for subsequent one-year renewal periods, unless either party requests termination at least (30) days prior to the end of the then-current Term. Upon renewal, Maro reserves the right to increase the Fees for the Services by providing the Customer written notice thereof (which notice may be provided by email) at least (30) days prior to the end of the then-current Term.
Termination for Breach. Either party may terminate this Agreement if: (a) the other party is in breach of this Agreement and fails to resolve such breach within thirty (30) days of receiving notice; or (b) if the other party becomes the subject of any proceeding relating to insolvency. In addition, Maro may immediately terminate these Terms of Service or your access to Services, without notice, if we believe: (a) you’ve egregiously breached these Terms of Service; (b) your actions have caused or are likely to cause liability or other material negative effects for Maro or others; or (c) you’ve failed to pay Fees when due and not cured such non-payment within ten (10) days of notice of the non-payment; or (d) you go out of business or enter bankruptcy proceedings. No refunds are available for suspension or termination under this section.
Effect of Termination. The following provisions shall survive the termination of this Agreement and all Orders: Section (“Intellectual Property”), Section (“Fees and Payments”), Section (“Confidentiality”), Section (“Disclaimer”), Section (“Indemnity”), Section (“Limitation of Liability”), Section (“Effect of Termination”), Section (“Data Protection”), and Section (General Provisions”).
Arbitration
Read this section carefully because it requires the parties to arbitrate their disputes and limits how you can seek relief from Maro.
For any dispute with Maro, you agree to first contact us at beatrice@seekmaro.com and attempt to resolve the dispute with us informally. In the event that Maro has not been able to resolve a dispute after sixty (60) days, we each agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to these Terms of Service, or the breach or alleged breach thereof (collectively, “Claims”), by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at the New York City, NY office, unless you and Maro agree otherwise. If you use the Service for commercial purposes, each party will be responsible for paying any JAMS filing, administrative and arbitrator fees by JAMS rules. The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees, and reasonable costs for experts and other witnesses. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall prevent Maro from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property, or other proprietary rights.
Changes to Terms of Service
We may update these Terms of Service from time to time. We will notify you of any changes by posting the new policy on our platform. We will let You know via email and/or a prominent notice on the Service, prior to the change becoming effective. You are advised to review these Terms of Service periodically for any changes. Changes are effective when they are posted on this page.
General Provisions
Export Restrictions. Customer acknowledges that the Products may be subject to United States export control and economic sanctions laws and other foreign trade controls.
Notices. All notices will be in writing and delivered to the receiving party’s current business contact.
Relationships of the Parties. The parties are independent contractors. This Agreement does not create a partnership, joint venture, or agency between the parties.
Waiver. No waiver by Maro of any term or condition set out in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Maro to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.
Severability. Any provision of this Agreement found unenforceable or illegal by a court will not affect the validity and enforceability of the remaining provisions of this Agreement.
Assignment. This Agreement may not be assigned by either party without the written consent of the other party. Without the consent of the other party, either party may assign this Agreement in its entirety in connection to an acquisition or the sale of all or substantially all of its shares or assets to another entity that is not in direct competition with the non-assigning party.
Governing Law. This Agreement and any disputes related to this Agreement shall be governed by and construed in accordance with the laws of the State of New York without giving effect to its conflicts of laws rules, the United Nations Convention on the International Sale of Goods, or the Uniform Computer Information Transactions Act.
Force Majeure. Neither party will be liable for any non-performance or delay in any other obligation under this Agreement, which is due to a Force Majeure Event. The affected party shall make reasonable efforts to mitigate the effects of the Force Majeure Event. The affected party shall be relieved from its obligations under this Agreement while the Force Majeure Event hinders the performance of said obligations.
Entire Agreement. This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, discussions, proposals, or understandings of every kind and nature, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties, except by a change made by Maro as set forth in these Terms of Service.
Geographic Restriction. Maro, the owner of the Website and Services, is based in the State of New York in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access may not be legal by certain persons or in certain countries. If you access the Website or Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
Contact Us
For any questions or concerns regarding these Terms of Service, please contact us at beatrice@seekmaro.com.